[US MNC] Call Centre Supervisor (Lead a Team) - Office Hours, 5 Days - Up 4K @ Kaki Bukit #HJC

• Lead and supervise the call center team to ensure they meet the company’s customer service standards.
• Resolving escalated customer complaints and issues in a professional manner
• Resolve complicated customer complaints or disputes that team cannot handle in a professional manner.
• Provide training, feedback and coaching for call center representatives and deal with escalated customer issues.
• Conduct regular reviews of employee performance and manage any disciplinary issues.
• Assisting in the development and implementation of policies and procedures
• Managing staff scheduling to ensure adequate coverage during operating hours (all 3 shifts).
• Collaborating with management on staff hiring, training, and performance evaluations
• Conduct regular audits to ensure the call center is functioning well and meeting all compliance standards.
• Reporting on performance metrics and implementing strategies to improve KPIs
• Analyze data and statistics from call center operations and use them to improve performance and processes.
• Maintaining a high level of knowledge about products or services offered
• Ensure compliance with data privacy regulations and best practices.
• Ensure all equipment status are properly recorded and updated.

Requirement : 

• Min 2 years of call centre leader experiences 

TELE me at @jacechooo or WA me at https://wa.me/+6582976283 NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)