Manage client experiences from pre-arrival to post-appointment, including scheduling and preparation.

Welcome and farewell clients warmly with a genuine smile and eye contact.

Provide accurate directions and assistance throughout the area.

Address client queries and concerns in accordance with brand standards.

Communicate client needs to the relevant departments and notify the team of regular client arrivals and appointments.

Maintain a neat, organized front-of-house environment and professional appearance in line with company standards.