Customer Quality Engineer #JTL

• Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions.

• Investigate customer complaints, quality issues, and product non-conformities using structured problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Analysis).

• Coordinate corrective and preventive actions (CAPA) with Quality, Engineering, Manufacturing, and Operations teams.

• Support root cause analysis and implement effective solutions to prevent recurrence.

• Act as the primary point of contact for customer enquiries, ensuring timely communication and issue resolution.

• Review engineering drawings, specifications, inspection reports, and technical documentation to support customer requirements.

• Participate in customer audits, quality reviews, and technical meetings.

• Prepare customer reports, failure analysis reports, and quality documentation.

• Monitor customer feedback, KPIs, and service performance to drive continuous improvement.

• Work closely with cross-functional teams to ensure products meet customer specifications, quality standards, and delivery expectations.

• Support new product introductions (NPI), engineering change requests (ECR/ECO), and process improvement initiatives where required.

Requirements

• Minimum Diploma or Degree in Electrical Engineering, Mechanical Engineering, Precision Engineering, Manufacturing Engineering, or a related discipline.

• 2–5 years of experience in customer support, quality engineering, application engineering, or manufacturing within the precision engineering or semiconductor industry.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No. 99C4599