Location: Havelock

Working hours: 9am to 6pm (M-F)

JOB PURPOSE

The Customer Service Executive is the contact window for customers, the Sales Team, the factory and forwarding agencies with regard to any related administrative on the complete Sales Process for the assigned territory.

This comprises the preparation of quotations, contracts, orders, follow-up of payments, and arrangements for deliveries and necessary co-ordination for all shipping documentation, as well as the After Sales services such as complaints, returns, etc.

RESPONSIBILITIES

·         Book Contracts/Orders according to customer’s request

·         Checked that customer’s PO pricing are inline with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.

·         Co-ordinate with factory to get special price updated into system

·         Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible

·         Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.

·         Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.

·         Ensure LC conditions according to company terms & conditions.

·         Handle LC negotiation and preparation of all necessary documentation.

·         Issuance of Debit or Credit notes in case of discrepancies / needed circumstances

·         Monitor credit limits & payments

·         Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc. are all cleared.

·         Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc.)

·         Process complaints

·         Co-ordinate all relevant information to Person in charge in Quality Department

·         Arrange necessary documentation for the returns of materials.

·         Update of Customer data into SAP and Sales Scout system

·         Answer email / phone enquires

REQUIREMENTS

·        Minimum Degree in any discipline

·        At least 5 years relevant experience with knowledge of import/export documentations

·        MS Office especially on Excel

·        Knowledge of ERP / SAP is essential

·        Prior work experiences in cross-cultural environments/settings and handling of custom issues in Southeast Asia, Australia, China, Korea will be an added advantage

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.