Customer Support Engineer (Entry Level) #Aeropsace - $4200 to $5500

Changi

8am to 5.30pm (Mon - Fri)

$4200 to $5500

Responsibilities:

Support customers and ensure customer satisfaction by:

1. Providing prompt & relevant technical / information assistance to each customer
2. Gather & communicate customers’ feedback concerning product quality, delivery & services to management
3. Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all company and Customer rules, compliance, quality and safety policies

1. Ensure & practice good housekeeping
2. Observe all safety rules of the company and at customer premises
3. Exercise safety precautions
4. Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

1. To receive training for competency to perform failure analysis
2. Correctly identify & verify all defective products

Defect & Crisis Management

1. Lead & execute control & containment activities in the event of quality trouble
2. Be familiar with & exercise proper trouble escalation, if the need arises
3. Perform on-the-job task when appropriate (as per training planning)

Requirements:

• Degree in any Engineering discipline, or Diploma in Engineering discipline with 2 years of engineering experience
• Those without experience are welcome to apply as Training will be provided

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.