Senior/Executive (Quality Service Management, Public Healthcare) #HLE

Responsibilities:

· Handle feedback and complaints from patients, families, and the public, working to find solutions and improve services.

· Investigate customer complaints, gather necessary information, and collaborate with other departments to resolve issues.

· Maintain documentation of cases and track the resolution of issues.

· Support the team in managing compliments and recognition for staff, promoting awards, and maintaining communication platforms.

· Work with stakeholders to improve patient experience through effective processes and workflows.

· Ensure compliance with relevant regulations, data protection, and confidentiality standards in handling complaints.

· Manage a centralized system for feedback, collaborating with stakeholders to resolve issues.

· Serve as a liaison for patient feedback, responding to concerns and facilitating meetings.

· Help raise awareness of service excellence and support initiatives to improve patient experience.

· Assist with administrative tasks related to surveys and reporting.

· Represent the department in hospital-wide projects or activities.

Requirements:

· Bachelor’s degree in related field

· Possess good writing and interpersonal skills

· Good Microsoft office skills

· Experience in healthcare or hospitality sector is a bonus

· Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.

· Strong interpersonal skills and the ability to empathize with customers while remaining calm and composed under pressure.

· Analytical mind-set with the ability to investigate issues, identify trends, and develop appropriate solutions.

· Ability to work independently as well as collaboratively within a team environment.

· Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

If you are interested in the position, do kindly drop your most updated resume to estherlim@recruitexpress.com.sg

Esther Lim Suk Hui
EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599